1. 14-Day Money-Back Guarantee
We want you to be completely satisfied with Evergreen. If you purchase any paid subscription plan (Hobby or Pro) and decide within fourteen (14) calendar days of your initial upgrade that the platform does not meet your technical requirements, we will issue a full 100% refund of your initial subscription fee—no questions asked.
2. Eligibility & Qualifying Plans
Our 14-day money-back guarantee applies to:
- First-time upgrades to our self-serve paid tiers (Hobby and Pro);
- Subscriptions purchased directly through our automated billing portal powered by Stripe.
Accounts terminated due to violations of our Acceptable Use Policy (e.g., unauthorized scanning, bot attacks, stress-testing, or intentional service disruption) are ineligible for refunds.
3. Monthly vs. Annual Subscriptions
Monthly Subscriptions
Monthly renewals occur automatically on the billing date. While monthly renewals are generally non-refundable once the billing cycle begins, if you were charged due to an inadvertent renewal and submit a request within forty-eight (48) hours of the charge without having actively utilized the service, our support team can issue a full courtesy refund and cancel the subscription.
Annual Subscriptions
Annual subscriptions provide significant discount savings over monthly billing.
- Within 14 Days: Full refund if requested within 14 days of the initial annual charge.
- After 14 Days: If your team migrates infrastructure mid-year, we can issue a prorated refund for the remaining unused whole months of the term upon request, recalculated at standard monthly non-discounted rates.
4. Non-Refundable Items
The following fees are strictly non-refundable:
- Custom enterprise onboarding or engineering integration fees;
- Dedicated infrastructure or private edge node provisioning fees;
- SMS notification overages or third-party telephony carrier charges incurred during high-frequency incident firing;
- Accounts suspended for abusive, fraudulent, or illegal operations.
5. How to Request a Refund
Requesting a refund is quick and straightforward:
- Send an email to billing@evergreen.watch using your account owner email address;
-
Include your Evergreen workspace slug or invoice number (e.g.,
in_1Abc...); - Optional: Tell us what didn't work for you. Feedback helps our engineering team build a better product.
Refunds are processed within 1 to 3 business days through our payment processor Stripe, and funds typically appear on your original card or bank statement within 5 to 10 business days depending on your financial institution.
6. Billing Inquiries & Chargebacks
If you see an unfamiliar charge from EVERGREEN.WATCH on your credit card statement, please contact us at billing@evergreen.watch before initiating a bank dispute or chargeback.
Disputes can take up to 90 days for banks to resolve and often result in automatic account freezing by payment networks. We resolve almost all legitimate billing issues within 24 hours directly with our customers.
7. Statutory Consumer Rights
Nothing in this Refund Policy affects any mandatory statutory rights you may have under local consumer protection laws:
- European Union / United Kingdom: Consumers in the EU and UK have a statutory right to withdraw from distance contracts within 14 days of conclusion. By accessing the Service immediately, you acknowledge that our 14-day money-back guarantee fully fulfills and mirrors this right.
- Brazil (Código de Defesa do Consumidor - CDC): Consumers residing in Brazil are entitled to a 7-day right of regret (direito de arrependimento, Art. 49 do CDC) for purchases made outside commercial establishments, which is fully exceeded by our 14-day guarantee.